Privacy Policy

Who we are

SOA — Sentinelle Operations Agency — is a private security and luxury services company based in London and operating internationally. For the purposes of data protection law, we are the controller of the personal information you provide to us.

What we collect

When you contact us or submit an enquiry, we collect the details you choose to give us: your name, contact details, the nature of your requirement, dates, locations, party size and any context you share.

When you browse this website we collect limited technical information — such as browser type and pages visited — used only to keep the site secure and performing properly.

How we use it

We use your information for one purpose: to respond to your enquiry and, where instructed, to plan and deliver the services you have engaged us for. We do not use client information for marketing profiles, and we never sell personal data.

Who we share it with

Information is shared only where it is required to deliver your instruction — for example with vetted members of our own operations team or trusted partners directly involved in your arrangement — and always on a need-to-know basis.

We do not disclose client information to any other third party unless we are legally required to do so.

How we protect it

Client information is held under strict access controls. Enquiry details are transmitted over encrypted connections and retained only for as long as they are needed to manage your instruction and meet our legal obligations.

Your rights

You have the right to request a copy of the personal information we hold about you, to ask for it to be corrected or deleted, and to object to or restrict how it is used. To exercise any of these rights, contact us using the details below and we will respond promptly.